Policies

Return and Exchange Policy

Time Frame:
You may return items within 30 days of receiving your order. Items must be returned in their original condition, with tags attached, and unworn.

Return Process:
To initiate a return or exchange, please contact our customer service team at musclebabyco@gmail.com. We will provide you with a return authorisation and instructions.

Refunds:
Refunds will be processed to the original payment method once we receive and inspect the returned items. Please allow 5-7 business days for the refund to appear on your statement. A restocking fee of $5 may apply to returned items.

Exchanges:
If you wish to exchange an item, we will process the new order once the returned item is received. If the new item is more expensive, you will be charged the difference.

Non-Returnable Items:
For hygiene reasons, items such as swimwear and underwear are non-returnable.

Shipping Policy

Shipping Methods:
We offer standard, expedited, and international shipping options. Shipping costs will be calculated at checkout.

Processing Time:
Orders are processed within 1-2 business days. You will receive an email with tracking information once your order has shipped.

Delivery Time:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• International Shipping: 7-14 business days (varies by destination)

Tracking:
You will receive a tracking number via email once your order has been dispatched. Track your order on our website or through the carrier's website.

Privacy Policy

Data Collection:
We collect personal information, including your name, address, email, and payment details, to process orders and improve your shopping experience.

Data Usage:
Your information is used solely for order processing, customer service, and promotional purposes if you opt-in. We do not sell or rent your personal information to third parties.

Data Protection:
We use secure encryption technologies to protect your data during transmission and storage.

Third-Party Sharing:
We share your information with trusted partners solely for the purpose of processing payments and fulfilling orders.

Payment Policy

Accepted Methods:
We accept all major credit and debit cards, as well as PayPal.

Security:
All transactions are processed securely using SSL encryption.

Billing Issues:
For any issues with billing or payments, please contact our customer service team at musclebabyco@gmail.com

Customer Service Policy

Contact Information:
For support, please email us at musclebabyco@gmail.com

Response Time:
We aim to respond to all inquiries within 24 hours.

Product Information Policy

Descriptions:
We strive to provide accurate descriptions of our products, including materials, sizing, and care instructions.

Sizing Guide:
A sizing guide is available on each product page to help you select the correct size.

Cancellation Policy

Order Cancellation:
You may cancel your order within 1 hour of placing it. After this period, we may have already processed your order and cannot guarantee cancellation.

Cancellation Process:
To cancel an order, please contact us immediately at musclebabyco@gmail.com

Security Policy

Website Security:
Our website uses industry-standard security measures to protect your data and transactions.

Fraud Prevention:
We monitor transactions for signs of fraud and may contact you if we detect any suspicious activity.

Promotions and Discounts Policy

Discount Codes:
Discount codes must be applied at checkout and cannot be combined with other promotions. Codes may have expiration dates or restrictions.

Sales:
Items purchased on sale are eligible for return or exchange within 30 days, but may be subject to different terms from regular-priced items.

Legal Compliance

Consumer Rights:
We comply with all applicable consumer protection laws and regulations.

Dispute Resolution:
Any disputes arising from transactions will be handled in accordance with Australian law. Please contact us at musclebabyco@gmail.com to resolve any issues.